Notification Requirement: Clients are required to provide a minimum of 24 hours notice for canceling or changing an appointment. This allows us to manage our schedule and accommodate other clients efficiently.
No Refunds After Deadline: If a cancellation or change is made less than 24 hours prior to the scheduled appointment, we are unable to offer a refund. This policy is in place to ensure fairness and optimal utilization of our resources.
Late Arrivals: Clients arriving late may result in a shortened or rescheduled appointment, subject to our availability. This is to ensure that subsequent appointments are not delayed.
No-Show Policy: Failure to show up for a scheduled appointment without prior notification will be noted. Repeated no-shows may lead to restrictions on future bookings.
Emergencies and Exceptions: We understand that emergencies can occur. We will consider exceptions to our cancellation policy on a case-by-case basis, particularly in extenuating circumstances.
Rescheduling: Clients are encouraged to reschedule appointments rather than cancel, where possible. We will make every effort to accommodate rescheduling requests, subject to availability.
Contact Information for Cancellations: To cancel or change an appointment, please contact us through our designated phone number or email. Ensure to receive a confirmation of your cancellation or change.
Acknowledgment of Policy: Booking an appointment at our salon signifies acceptance of this cancellation policy. Clients are encouraged to familiarize themselves with these terms.